Privacy Policy
This policy explains how CleanGuard collects, uses, shares, and safeguards personal information when you use our services, request a quote, or interact with our website. The policy applies to all customers, prospective clients, and visitors to our site while we operate in San Francisco, CA. We collect only the information needed to provide cleaning services, manage appointments, communicate with customers, and comply with regulatory obligations. We aim to be clear about what we collect and why, and we offer choices where practical. We maintain administrative and technical safeguards to protect information and limit access to authorized staff. If you have questions about this policy or how we handle your information, please contact us using the details in the footer. By engaging our services or using the site, you agree to the terms described here. We review this policy periodically and will post updates to reflect changes in business practices or law. The effective date for this document is January 1, 2026.
Information we collect and how we use it
We collect information you provide directly such as your name, email address, phone number, service preferences, property details, and scheduling instructions when you request a quote, book a service, or contact support. We may also receive payment details from our payment processors when you pay for services. For service performance we may keep notes about access instructions and special care requirements. When you use the website we collect technical data such as IP address, browser type, and pages visited. We use this information to communicate appointment confirmations, provide quotes, dispatch teams, and improve our services. Aggregated anonymous usage data helps us enhance the site and operational workflows. We never sell your personal information. We may share necessary details with contracted staff and trusted third parties such as background check services, payment processors, and scheduling platforms to fulfill service requests. These providers are required to protect your data and use it only for specified purposes. We may also disclose information when required by law or to respond to legal requests. Data minimization principles guide our retention and access practices to limit unnecessary exposure.
Cookies, tracking, and third parties
We use cookies and similar technologies to provide core site functionality, remember preferences, and collect analytics. Essential cookies support features like session state and form handling and are required for the site to operate. Non-essential cookies help us understand site usage and allow enhancements. The cookie consent control available on the site lets you accept or decline non-essential cookies. Third-party services such as analytics and icon libraries may set cookies when you load pages that include their resources. We limit third-party integrations to providers that adhere to recognized data protection standards. When integrated, those providers' privacy practices govern their handling of information. Where possible we select processors that support data processing agreements and secure data handling. If you prefer not to be tracked, decline non-essential cookies and configure your browser settings to limit tracking. Note that declining some cookies may affect user experience and functionality such as remembered preferences or fast booking flows.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that personal data of a child under the applicable age has been collected, we will take reasonable steps to delete the information promptly. If you believe a child has provided us personal information, please contact us using the details below.
Your rights, retention, and contact
You have rights under applicable privacy laws to access, correct, or request deletion of your personal information. You may also object to or restrict certain processing and request data portability where supported. To exercise these rights contact us at the address or email below and provide sufficient information for us to locate the data. We will respond within the timeframes required by law. We retain records for as long as necessary to provide services, meet contractual and legal obligations, and for the limited purposes described in this policy. Retention periods vary by data type; for example, billing records are kept to satisfy accounting and tax obligations, while scheduling notes may be retained for continuity of recurring services. If you have questions, complaints, or wish to exercise a privacy right, contact CleanGuard at the address below or email [email protected]. If you are not satisfied with our response you may contact the appropriate data protection authority in your jurisdiction.
Changes to this policy will be posted here with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect personal information.
Contact privacy team